For exchanges and returns, users can contact us through our website furgomania.com, in the contact section “Customer contact” or by email: contacto@furgomania.com stating the reason for the return, the invoice number and the date.
The request must be made within a maximum of 15 calendar days from the delivery date.
The cost of the return will be borne by FURGOMANIA MOTOR ESPAÑA S.L.U.
Returns policy
Returns are accepted within 15 calendar days of the delivery date.
Returns are accepted for manufacturing defects or faults in the product.
Returns will not be accepted for products that are used, in poor condition or damaged. To make an exchange, the product must be kept in its original packaging.
Returns made outside the 15 calendar-day period from the delivery date will not be accepted.
Right of withdrawal
If, on receiving the order and for any reason, the customer is not satisfied, they have a maximum of 15 calendar days from the date of receipt to exercise the right to return the product under the conditions set out below:
The customer must notify us through our website furgomania.com in the section “Customer contact”or by email: contacto@furgomania.com so that FURGOMANIA, through the transport company, collects the product(s) from the same delivery address.
The products must be in perfect condition, in their original packaging and unused. Once the goods have been received at our warehouse and their condition checked, the amount will be refunded using the same payment method the customer used, within a maximum of 14 calendar days.
Products that are not in the same condition in which the customer received them will not be refunded, nor will returns that have not been notified in advance be accepted.
Collection costs will be borne by the seller if the purchase is returned.
Handling of complaints
We will be happy to deal with any questions, complaints or claims through our form, available to all our customers, at the following link “Customer contact”.